Refund policy
Charlotte George LLC (Charlotte George Art)
Effective Date: 4/19/2025
At Charlotte George Art, every piece is created with care, intention, and originality. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Original Artwork
All sales of original artworks are final. Due to the unique and one-of-a-kind nature of original pieces, we do not accept returns or offer refunds on these items. If your artwork arrives damaged or defective, please contact us within 7 days of delivery with photos and details, and we will work with you to resolve the issue promptly.
Prints and Merchandise
We accept returns on prints and merchandise (such as accessories, apparel, or home goods) within 14 days of delivery if the item is unused, in its original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
To initiate a return, please email hello@charlottegeorge.com with your order number, reason for return, and any relevant photos.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We will offer a replacement, store credit, or refund after reviewing the issue and confirming the damage.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Gift cards
- Custom or commissioned artworks
- Sale or discounted items (unless damaged or defective)
Contact
For any questions or concerns, please reach out to:
Charlotte George Art
hello@charlottegeorge.com
https://charlottegeorge.com
Thank you for supporting original art!